SVMC patients are reporting more frequent and more sophisticated phishing texts and emails, that claim to be from medical practices and hospitals. Our Information Services team has a few tips on how to stay safe and aware of these scams.
What to Watch Out For
Unexpected messages about bills, appointments, or test results—especially if they urge you to click a link or call a number.
Quick Tip: If you opted in to receive text messages or emails from your SVMC medical practice, you may be receiving legitimate follow-up messages and reminders. If you’re ever unsure, contact the practice directly. Better to be safe than sorry!
Spelling errors, strange sender addresses, or urgent language like “Act Now!” or “Your account is suspended.”
Requests for personal info like your Social Security number, insurance details, or login credentials.
What You Should Do
- Pause and verify: Contact your healthcare provider directly using a known phone number or patient portal.
- Don’t click suspicious links or download attachments from unknown senders.
- Report it: Let your provider know if you receive a questionable message. They may be able to alert others.
What NOT to Do
- Don’t share sensitive info over text or email unless you’re sure it’s secure and legitimate.
- Don’t assume a message is real just because it mentions your doctor or hospital—it could be spoofed.
Your healthcare provider will never ask for sensitive information via unsecured text or email.
When in doubt, check it out!