We know most medical costs are unexpected, and understanding your medical bills can be complicated. The Southwestern Vermont Medical Center (SVMC) financial team wants to help you meet your health care needs. Friendly and professional billing specialists and a financial counselor are available to help answer your questions.
To receive personalized answers for your questions, call the Billing office at 802-447-4500 or Financial Counseling at 802-440-4083 today.
You can also visit the Patient Billing office. It is located on the first floor of the hospital and is open Monday to Friday, 8 am to 4:30 pm.
Frequently asked questions
We are eager to help you answer your billing and insurance questions. Below are answers to the most common questions.
I don't understand my bill. Who can I call?
The number that appears on your bill is the best one to call. If you have lost your bill or do not have it with you, call the Billing office at 802-447-4500. With a few pieces of information, our billing specialists can answer your questions or provide the correct number.
Price transparency and charges for services
We are committed to price transparency and helping our patients make informed decisions about their care. In accordance with federal law, SVMC has made available our standard charges and reimbursement information for each inpatient or outpatient service or item provided to our patients. In addition, we have an online price estimation tool to help our patients estimate the cost of their care.
Learn more about price transparency and charges for services.
No Surprises Act: Your rights and protections against surprise medical bills
Effective January 1, 2022, the No Surprises Act, which Congress passed as part of the Consolidated Appropriations Act of 2021, is designed to protect patients from surprise bills for emergency services at out-of-network facilities or for out-of-network providers at in-network facilities, holding them liable only for in-network cost-sharing amounts. The No Surprises Act also enables uninsured patients to receive a good faith estimate of the cost of care.
Learn more about the No Surprises Act.
Where do I send my payment?
Check your bill for online and pay-by-mail options. If you have lost your bill or do not have it with you, reference the addresses below:
Hospital billing:
Account number on your bill begins with "H."
P.O. Box 1361
Williston, VT 05495
802-447-4500
Pay online
Physician office billing:
Account number on your bill ends in "A3744"
P.O. Box 5732
Belfast, ME 04915
802-440-4213
Pay online
If you don’t know whether your bill came from the hospital or from a physician’s office, call the Billing office at 802-447-4500. With a few pieces of information, our billing specialists can provide the proper address.
What insurances do you accept?
SVMC bills all insurance companies. However, SVMC does not have contracts with all insurance companies. Without a contract some insurances will not pay SVMC directly. In these cases, patients are responsible for paying SVMC and collecting reimbursement from their insurance.
Learn more about insurance and how you can enroll if you don't have insurance.
What do I do if I can't pay my bill?
We understand that health care is expensive and that paying for it can be a financial burden. To help, we have a patient financial assistance (PFA) program. PFA can help you pay for the care you need. It covers most medically necessary care. It can help if you are uninsured or if you have insurance but need help paying your out-of-pocket costs. Financial assistance includes arranging payment plans and helping patients apply for charity care.
Learn more about financial assistance.
Can I set up a payment plan?
Yes. If you are having difficulty paying an entire medical bill at once, you can set up a payment plan right away. The Billing office can develop a plan that makes sense for you. Call 802-447-4500, Monday to Friday, 8 am to 4:30 pm.
Contact, hours, and location
Find our address and phone information in the "Contact us" section at the top of this page.
- Office hours: Monday to Friday, 8 am to 4:30 pm
- Google Maps directions
- Parking: Park in area P6.